Privacy Policy

Man and Van Clapham Privacy Policy

This Privacy Policy explains how Man and Van Clapham collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals who use or enquire about our services within the Clapham area and surrounding neighbourhoods.

We are committed to handling your personal data lawfully, fairly and transparently, in accordance with the UK General Data Protection Regulation and the Data Protection Act.

Scope of this Privacy Policy

This Privacy Policy applies to all personal data processed by Man and Van Clapham in connection with our services, including enquiries, quotations, bookings, removals, deliveries, transportation, and any follow-up communications. By contacting us, requesting a quote, or using our services, you acknowledge that you have read and understood this policy.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us or use our services:

Identity and contact details, such as your name, address, collection and delivery addresses, and any alternative contact details you choose to provide.

Communication details, including the content of your messages, booking details, and any instructions regarding your move or transport requirements.

Service and booking information, such as dates and times of moves, property access details, parking information, inventory descriptions, and special handling requirements.

Payment and transaction details, including information related to payments you make for our services, though we do not store full payment card details where payments are processed by third-party payment providers.

Technical and usage information, such as basic information about how you reached us or interacted with our website or online forms, to the extent this is collected and recorded by our service providers.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, through online enquiry forms, via messaging or booking systems, or when you speak to our staff in person. We may also receive data about you from third parties who arrange services on your behalf, such as letting agents, property managers, or family members, where you have authorised them to share your information.

Lawful Bases for Processing

Man and Van Clapham processes your personal data only where there is a lawful basis under the UK GDPR. Depending on the context, we rely on the following lawful bases:

Contract: We process your data to enter into and perform a contract with you, such as to provide quotations, confirm bookings, deliver removal and transport services, manage payments, and handle any related customer service queries.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights and interests. This includes managing and improving our services, responding to general enquiries, preventing fraud, maintaining business records, and exercising or defending legal claims.

Legal obligations: In some cases, we may need to process your data to comply with our legal and regulatory obligations, including tax and accounting requirements and responding to lawful requests from authorities.

Consent: Where required by law, we may rely on your consent, for example for certain types of optional communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide estimates and quotations for our man and van services in the Clapham area and surrounding locations.

To manage bookings, plan routes, allocate vehicles and staff, and carry out removals, deliveries, and associated services.

To communicate with you regarding your enquiry, booking confirmations, changes to service times, and after-service feedback or issue resolution.

To process payments, handle invoices, and maintain internal accounting and financial records.

To maintain the safety and security of our staff, vehicles, and customers, including handling disputes or claims.

To improve our services, maintain business records, and carry out internal reporting and administration.

Data Sharing and Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These service providers only process your data under our instructions and for the purposes described in this Privacy Policy. They are required to keep your data secure and to comply with data protection laws.

Such processors may include payment processing providers, accounting or invoicing systems, information technology and hosting services, communication tools and booking systems, and professional advisers such as accountants or insurers where necessary.

We do not sell your personal data. We may disclose your information to law enforcement authorities, regulators, or legal representatives where we are legally required to do so or where it is necessary to exercise or defend legal claims.

International Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of standard contractual clauses or equivalent protections, in accordance with data protection law.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including for the purposes of providing services to you, complying with legal obligations, resolving disputes, and enforcing our agreements.

In most cases, we retain booking and transaction records, including associated personal data, for a period that aligns with applicable tax and accounting requirements. Enquiry data that does not lead to a booking may be retained for a shorter period to allow us to respond to follow-up questions and manage our business records.

When personal data is no longer required, we will delete it or anonymise it so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those staff and processors who need it for their role, using secure systems and tools provided by reputable service providers, and training our staff on data protection responsibilities.

Your Data Protection Rights

As a data subject under the UK GDPR, you have certain rights in relation to your personal data processed by Man and Van Clapham. These include the right to:

Access your personal data and receive information about how it is processed.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing.

Request restriction of processing where you contest the accuracy of the data, object to the processing, or require the data to be retained in connection with legal claims.

Object to processing carried out on the basis of legitimate interests, including profiling based on those interests, where your particular situation justifies it.

Request the transfer of your personal data to you or to another controller, where this is technically feasible and the processing is based on consent or contract and carried out by automated means.

Where we rely on consent to process your data, withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights

If you wish to exercise any of your data protection rights, you may contact us using the contact details made available on our website or booking documents. We may need to verify your identity before responding to your request. We aim to respond to all legitimate requests within one month, or longer where permitted by law for complex or numerous requests.

Customers in the Clapham Area

This Privacy Policy applies to all Man and Van Clapham customers and prospective customers within the Clapham area and any nearby locations we serve. Regardless of your location within our service area, your personal data will be handled in accordance with this Privacy Policy and the requirements of data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our data practices, or legal requirements. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.



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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Clapham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 119 Ferndale Rd
Postal code: SW4 7RL
City: London
Country: United Kingdom

Latitude: 51.4627570 Longitude: -0.1240490
E-mail:
[email protected]

Web:
Description: Clapham, SW4 is the postal area where our company has absolutely amazing man with a van experts. They can be hired after a simple phone call.
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