Terms and Conditions

Man and Van Clapham Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Clapham provides man and van, removals, collection, delivery and related services within the United Kingdom. By making a booking, using our services or allowing us to undertake any work for you, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, company or organisation that books or uses our services.

We, us, our means Man and Van Clapham.

Services means any removal, collection, delivery, loading, unloading, packing, transportation, waste transfer or related service that we agree to provide.

Goods means the items, furniture, belongings or materials that we are asked to move, handle or transport.

Booking means a confirmed request for services, whether made online, in writing or verbally and accepted by us.

2. Scope of Services

We provide man and van and removal services, including the loading, unloading and transportation of goods, and, where agreed, assistance with packing and unpacking. The exact scope of work for each booking will be set out in our confirmation and may include details such as the number of operatives, size of vehicle, estimated duration and any additional services.

Our services are provided for domestic and commercial clients within our operating area, subject to vehicle access, parking availability and any legal or safety restrictions. We reserve the right to decline or cease work if we reasonably consider that the job may put our staff, vehicles, the client, the public or property at risk.

3. Booking Process

3.1 A booking can be requested by the client via our website contact form or verbally. All bookings are subject to our acceptance and availability. A booking is only confirmed once we have issued a confirmation which may be provided verbally, in writing or by electronic means.

3.2 The client is responsible for ensuring that all information provided at the time of booking is accurate and complete, including collection and delivery addresses, access details, parking restrictions, the nature and approximate volume of goods, and any special handling requirements. Inaccurate or incomplete information may result in additional charges, delays or the inability to complete the job.

3.3 Where a fixed price is offered, it is based on the information supplied by the client. If on arrival the job materially differs from the information provided, we may adjust the price, charge on an hourly or additional basis, or decline to proceed.

3.4 Where an hourly rate has been agreed, charges will apply from the time we arrive at the agreed collection address or scheduled start time, whichever is earlier, until the time we finish unloading at the final destination, subject to any minimum charge period agreed.

4. Pricing and Payments

4.1 Our charges may be based on a fixed price quote or an hourly rate, plus any agreed additional charges such as congestion charges, tolls, parking fees, waiting time, additional labour, or materials supplied for packing or protection.

4.2 All quoted prices are exclusive of any third-party charges such as parking penalties incurred due to the absence of adequate legal parking provided or arranged by the client. Where our vehicle must park in a restricted area to carry out the service at the client’s request or due to lack of alternatives, any fines or charges incurred may be added to the client’s invoice.

4.3 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the job on the same day. We may require a deposit or full pre-payment to secure a booking, especially for larger moves, long-distance journeys or waste-related services.

4.4 We reserve the right to refuse to commence or continue work if payment terms are not met, including if a deposit has not been received by the due time or if there is a history of late or non-payment.

4.5 If payment is not received when due, we may charge interest on the overdue amount at a reasonable commercial rate and may recover all reasonable costs incurred in pursuing the debt, including any collection agency or legal costs.

5. Cancellations and Changes

5.1 The client may cancel or amend a booking by giving us notice. Because bookings reserve staff and vehicle resources, charges may apply to cancellations or significant changes made at short notice.

5.2 For standard bookings, if the client cancels more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion, subject to any non-recoverable costs already incurred.

5.3 If the client cancels within 48 hours of the scheduled start time, we reserve the right to retain all or part of any deposit and to charge a cancellation fee up to a reasonable proportion of the agreed price to cover our costs and lost opportunity.

5.4 If the client is not present at the agreed time and place, does not provide access, or is otherwise unable or unwilling to proceed, this may be treated as a cancellation on arrival and charged accordingly, including any waiting time and call-out fees.

5.5 We may cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, road closures or safety concerns. In such cases we will seek to offer an alternative time or refund any pre-payment for services not carried out. We will not be liable for any indirect or consequential loss arising from such cancellation or postponement.

6. Client Responsibilities

6.1 The client is responsible for ensuring that adequate and lawful parking is available for our vehicles at both collection and delivery points. Any permits or permissions required from local authorities, building management or neighbours must be arranged by the client in advance unless otherwise agreed.

6.2 The client must ensure safe and reasonable access to the property and to all items to be moved, including clear hallways, staircases, lifts and doorways. Fragile items, valuables and items requiring special handling should be clearly identified and, where appropriate, separately packed or protected.

6.3 The client is responsible for properly packing and securing their goods unless a packing service has been expressly agreed. We accept no liability for damage arising from inadequate or unsuitable packing supplied or carried out by the client or a third party.

6.4 The client must not ask us to transport any goods that are illegal, dangerous, hazardous, explosive, highly flammable, perishable (unless agreed), or otherwise unsuitable for carriage. This includes but is not limited to gas cylinders, fuel, chemicals, prohibited items, cash in large quantities, precious metals, important documents, jewellery and similar valuables.

6.5 The client is advised to keep essential documents, keys, medications, small electronics and personal valuables with them during the move. We shall not be responsible for loss or damage to such items unless expressly accepted in writing prior to the move.

7. Waste and Environmental Regulations

7.1 Where our services include the removal or transport of waste, unwanted items or materials for disposal, this will be carried out in accordance with applicable UK waste and environmental legislation.

7.2 We will only transport waste to properly licensed and authorised facilities or in compliance with the relevant duty of care requirements. We reserve the right to refuse to handle any waste that we reasonably suspect is hazardous, illegal or not suitable for standard disposal routes.

7.3 The client is responsible for accurately describing the type and approximate quantity of any waste materials to be removed. If on arrival items are found to be of a different nature or classification than described, additional charges may apply or we may refuse to remove them.

7.4 Fly-tipping and unlawful disposal are strictly prohibited. Once waste is collected lawfully by us, we will arrange disposal through appropriate channels. We accept no liability for any unlawful disposal carried out by the client or by others before or after our involvement.

8. Liability and Limitations

8.1 We will take reasonable care in handling, loading, transporting and unloading goods. However, our liability is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.

8.2 We shall not be liable for any loss or damage arising from the client’s failure to pack items properly, to provide accurate information, or to undertake reasonable preparations for the move. This includes damage to items that are inherently fragile, poorly constructed, or already damaged or worn.

8.3 We shall not be responsible for normal wear and tear, minor scuffs or marks that may occur in the ordinary course of moving large or heavy items through tight spaces, provided we have taken reasonable care.

8.4 Our liability for direct loss or damage to goods, where such loss or damage is caused by our negligence or breach of contract, shall be limited to a reasonable sum having regard to the value of the goods and the price paid for the services, subject to any specific limits or cover agreed in writing. The client is strongly advised to maintain their own contents or removals insurance to cover the full value of their goods.

8.5 We shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, loss of opportunity, or any costs arising from delays, missed appointments, or inability to use premises or facilities.

8.6 We shall not be liable for any loss or damage caused by events beyond our reasonable control, including but not limited to acts of God, adverse weather, traffic incidents, breakdowns that could not reasonably be prevented, strikes, public disturbances, or restrictions imposed by authorities.

8.7 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.

9. Claims and Complaints

9.1 Any visible damage or concern should be reported to our operative as soon as reasonably possible on the day of the move so that it can be noted. This does not affect your statutory rights.

9.2 Any claim relating to loss of or damage to goods, or complaints about the standard of service, should be made to us in writing within a reasonable time, giving full details of the circumstances and the items affected.

9.3 The client must allow us a reasonable opportunity to inspect any alleged damage and, where appropriate, to arrange repairs, replacement or other remedy consistent with these Terms and Conditions and applicable law.

10. Access, Property and Building Regulations

10.1 We will not be responsible for damage to property or fixtures where such damage arises from the movement of goods at the client’s request in circumstances where there is a clear risk due to narrow stairways, tight corners, or unsuitable access.

10.2 The client is responsible for ensuring that moving activities comply with any rules set by landlords, building managers or local authorities, including permitted hours of work, lift booking, floor protection requirements and similar provisions.

11. Data Protection and Privacy

11.1 We collect and process personal data such as names, addresses and contact details solely for the purpose of managing bookings, providing services, processing payments and handling enquiries and complaints.

11.2 Personal data will be handled in line with applicable UK data protection laws. We will not sell or disclose personal information to third parties except where necessary to perform the services, comply with the law, or with the client’s consent.

12. Amendments to Terms

12.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking unless a change is required by law or agreed between us and the client.

12.2 An up-to-date version of these Terms and Conditions will be made available on request.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms and Conditions or the services we provide, subject to any mandatory rights you may have as a consumer to bring proceedings in another jurisdiction under applicable law.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

14.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

14.3 These Terms and Conditions constitute the entire agreement between the client and Man and Van Clapham in relation to the provision of services, superseding any prior discussions, correspondence or understandings, except where expressly incorporated into our written confirmation of booking.



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Our Man and Van Clapham Removals Offer an Easy Way to Transport Your Goods at Budget-friendly Prices

The man and a van solutions that we provide come with a high level of quality as standard, and our staff are some of the most dependable around. But the best part is that we can provide all of this at a price that anyone can afford. We make home removals accessible, and every size and scale of move will be catered to. All of our man and van Clapham staff will apply every ounce of their expertise and experience to ensure everything gets done correctly, or your money back!

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Clapham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 119 Ferndale Rd
Postal code: SW4 7RL
City: London
Country: United Kingdom

Latitude: 51.4627570 Longitude: -0.1240490
E-mail:
[email protected]

Web:
Description: Clapham, SW4 is the postal area where our company has absolutely amazing man with a van experts. They can be hired after a simple phone call.
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