Terms and Conditions for Man And Van Clapham

These Terms and Conditions set out the basis on which Man And Van Clapham provides moving, transport, loading, unloading, and related support services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing the team to begin work, the customer agrees to these terms. Please read them carefully before any service is scheduled.

The term “we,” “us,” and “our” refers to the service provider operating under the name Man and Van Clapham. The term “you” or “customer” refers to the person, business, or organisation requesting the service. These terms apply to domestic and commercial jobs, including single-item moves, light removals, furniture transport, and other agreed van services.

By booking with Man And Van Clapham, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. If you are booking on behalf of another person or company, you confirm that you have authority to do so and that the person or organisation will be bound by these terms.

1. Booking process

All bookings are subject to availability and are only confirmed when we have accepted your request. A quote may be provided based on the details you supply, including collection and delivery addresses, access conditions, item size, quantity, and any extra assistance required. If the information later proves to be incomplete or inaccurate, we may revise the quote or refuse the job if it cannot reasonably be completed as planned.

When requesting a booking, you should provide accurate and complete information about the items to be moved, the presence of stairs or lifts, parking restrictions, time-sensitive requirements, and any fragile or bulky goods. We may ask for photographs, dimensions, or additional information before confirming the service. Man and Van Clapham reserves the right to decline a booking where the work presents a safety concern, exceeds the agreed scope, or is likely to involve prohibited goods.

2. Service scope and customer responsibilities

We will perform the service with reasonable care and skill, using suitable vehicles and personnel for the booked job. Unless specifically agreed in writing, our service does not include packing, dismantling, assembly, specialist lifting equipment, or the movement of highly sensitive items. Any additional work requested on the day may be subject to extra charges and may depend on time, access, and available resources.

The customer must ensure that all items are ready for collection at the agreed time, suitably packed where necessary, and lawful to transport. You are responsible for arranging parking access, securing any permissions needed at either address, and ensuring that the premises are safe for loading and unloading. If delays occur because access is blocked, parking is unavailable, or the items are not ready, additional waiting or rebooking charges may apply.

3. Payments and charges

Prices may be quoted as a fixed amount, hourly rate, minimum charge, or a combination of these, depending on the nature of the work. Any quotation is based on the information available at the time and may exclude unforeseen additional labour, congestion, waiting time, tolls, parking costs, or other reasonable expenses. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable.

Payment terms will be confirmed at the time of booking. In many cases, full payment is due on completion of the job, though we may request a deposit or advance payment for certain bookings, including longer-distance moves, peak periods, or larger jobs. We may accept bank transfer, card payment, or another agreed method. The customer must ensure that payment clears in full by the agreed deadline.

If payment is not made when due, we may charge reasonable late-payment costs, suspend future services, or pursue recovery of outstanding sums through lawful means. Any discounts, promotional pricing, or special rates are offered at our discretion and may be withdrawn at any time before a booking is confirmed.

4. Cancellations, postponements, and no-shows

We understand that plans can change. If you need to cancel or reschedule, you should inform us as early as possible. Cancellations made with sufficient notice may not incur a charge, depending on the circumstances and any costs already incurred. However, where a booking is cancelled close to the scheduled time, we reserve the right to charge a cancellation fee to cover vehicle allocation, staffing, admin, and lost time.

If our team arrives at the agreed location and the job cannot proceed because the customer is absent, unreachable, or unprepared, this may be treated as a late cancellation or no-show. In such cases, the full booking fee or a reasonable call-out charge may apply. Where a deposit has been taken, it may be retained to cover losses arising from the cancellation or postponement.

We may also cancel or reschedule a booking where there are safety concerns, severe traffic disruption, adverse weather, mechanical issues, staff illness, or other circumstances outside our control. In those situations, we will aim to notify you promptly and arrange an alternative date where possible. We will not be liable for indirect losses caused by a cancellation or delay made in good faith for operational or safety reasons.

5. Liability and customer property

We take reasonable care when handling your belongings, but liability is limited to the extent permitted by law. Unless otherwise agreed in writing, we are not responsible for pre-existing damage, inadequate packing, hidden defects, or damage caused by items being moved in a way that the customer requested against our advice. You should remove or secure loose parts, fragile contents, and personal data from items before collection.

Where we are liable for loss or damage, our liability will normally be limited to the lower of the repair cost, replacement cost, or the value declared and accepted in advance, unless a higher level of cover has been expressly agreed. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

The customer must ensure that valuable, sentimental, or irreplaceable items are declared before the move. Items of extraordinary value may require separate insurance or specific written agreement. We are not responsible for items left unattended, items packed by the customer without adequate protection, or damage caused by unavoidable risks such as normal road vibration, weather exposure, or loading constraints inherent in transport work.

6. Waste regulations and prohibited items

Our services may include the removal or transport of unwanted household items, but all waste handling must comply with applicable UK waste regulations. The customer is responsible for ensuring that any waste presented for collection is accurately described and that it can be lawfully transferred, transported, and disposed of. We may refuse to handle waste that has not been properly identified or that contains hazardous or restricted materials.

Under UK law, duty of care applies to waste, including the obligation to prevent unlawful disposal and to use only authorised carriers and facilities where required. If we collect waste on your behalf, you agree to provide truthful information about its contents and origin. You must not place prohibited items in with general waste unless this has been expressly agreed and can be handled lawfully. Prohibited items may include asbestos, clinical waste, chemicals, gas bottles, oils, solvents, batteries, paint, and other hazardous substances.

If waste transfer notes, receipts, permits, or other records are needed for a particular job, you agree to cooperate with us in providing the required information. We may charge extra for sorting, segregating, or handling items that are not ready for lawful disposal. If we discover that the waste contains undeclared hazardous material, we may refuse collection, return the items at your cost, or take any other lawful action necessary to comply with the regulations.

7. Access, delays, and performance of the service

The customer must ensure that both collection and delivery addresses are accessible and that the agreed work can be carried out safely. If access is restricted by narrow stairways, low ceilings, weak flooring, unsuitable parking, locked gates, or other obstacles, we may need to adjust the service or decline the affected items. We will use reasonable judgment to protect property and personnel, and our instructions on safety must be followed.

We will aim to complete the job within the estimated time, but estimates are not guarantees unless expressly stated in writing. Delays may arise due to traffic, weather, access issues, waiting time, parking problems, or changes to the job once underway. Where a booking exceeds the original estimate due to customer-related factors, additional charges may apply at the agreed hourly rate or on a reasonable cost basis.

Any delivery or collection window is subject to operational conditions. While we strive to arrive on time, we are not responsible for delays caused by events outside our control. This may include road closures, emergencies, strikes, extreme weather, or delays caused by previous jobs. If timing is critical, you should raise this before booking so that we can assess whether the service can meet your requirements.

8. Insurance and claims

We may maintain suitable insurance for our services, but insurance does not extend to every possible loss. Any claim for damage or loss must be reported as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. You should inspect your items promptly and notify us of any concerns with sufficient detail to allow us to investigate.

To assess a claim, we may request photographs, purchase evidence, repair estimates, or other supporting information. Failure to provide reasonable cooperation may affect the outcome of the claim. Where damage occurs as a direct result of our negligence, we may choose to repair, replace, or compensate for the affected item, subject to the limits set out in these terms and any agreed insurance arrangements.

We are not responsible for loss of profit, loss of business, emotional distress, or other indirect or consequential losses arising from the provision of the service, except where such liability cannot be excluded by law. Nothing in these terms affects your statutory rights as a consumer.

9. Conduct, safety, and right to refuse service

We expect respectful and safe conduct at all times. Abusive, threatening, discriminatory, or unsafe behaviour towards our staff may result in immediate suspension or termination of the service without refund. Our team may refuse to lift or transport any item that is unsafe, exceeds reasonable weight limits, is inadequately packed, or appears likely to cause injury or damage.

We may also refuse service where there is evidence of illegal activity, including the transport of stolen property, unsafe waste, or items that would breach transport, safety, or environmental laws. If a service is stopped for these reasons, the customer remains responsible for any costs already incurred, including attendance charges, labour, and lawful disposal or return costs where applicable.

If the job requires more people, more time, or different equipment than originally booked, we may offer to amend the service if resources permit. Any such change will be subject to agreement before the work continues. If no agreement is reached, we may terminate the booking and charge for work already completed.

10. Data, communication, and general provisions

We will use the information you provide to manage bookings, communicate about the service, and keep records for administrative, legal, or accounting purposes. We will handle personal data in accordance with applicable UK data protection law. Communication may take place by email, phone, text message, or other agreed method for the purpose of arranging and delivering the service.

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in effect. No failure or delay by us in enforcing any right will operate as a waiver of that right. Any variation to these terms must be agreed in writing or clearly confirmed by us in the course of booking.

11. Governing law

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled to bring proceedings in another part of the United Kingdom under applicable law.

By proceeding with a booking for Man And Van Clapham, you acknowledge that you have read, understood, and agreed to these terms. They are intended to create a clear, fair framework for the provision of moving and transport services while protecting both customer and service provider. For avoidance of doubt, these terms apply to all accepted bookings unless expressly varied in writing.

End of Terms and Conditions.